Refund & Cancellation Policy

Pocket Tutor sells one-time digital question packs. This policy explains when you can get a refund.

1. Delivery

Pocket Tutor is a digital service. Nothing is shipped. The questions from a pack are added to your account instantly after a successful payment, and a receipt is emailed to you.

2. Cancellation

Packs are one-time purchases with no subscription, so there is nothing to cancel and you will never be charged again automatically. You can stop using Pocket Tutor at any time.

3. When you can get a refund

• Unused packs: request a full refund within 7 days of purchase if you have used 10 or fewer questions from that pack.
• Payment problems: if you were charged but the questions were not added, or you were charged twice for the same order, we refund the extra payment in full.
• Service failure: if Pocket Tutor was unavailable for a long period and you could not use your pack, contact us and we will make it right.

Packs where more than 10 questions have been used, or requests made after 7 days, are not refundable except for payment problems.

4. How to request a refund

Email support@thegurukulofai.com from your registered email address with your Razorpay payment ID (it starts with "pay_" and is in your receipt). You can also call +91 7827876564.

5. Refund timeline

Approved refunds are issued to your original payment method (card, UPI or bank) within 5 to 7 working days. Your bank may take a few extra days to show it. When a refund is issued, the remaining questions from that pack are removed from your account.

6. Contact

thegurukulofai, Noida, Uttar Pradesh, India. Email support@thegurukulofai.com, phone +91 7827876564.